End result: The digital transformation initiatives triggered considerable improvements in shopper working experience, with the company reporting a 20% increase in customer fulfillment ratings. The e-commerce System and cellular app also resulted inside a fifteen% rise in online revenue, which helped to offset the decline in footfall at Bodily https://findsomeonetodocasestudy89597.ampedpages.com/considerations-to-know-about-hbr-case-study-analysis-58425155