IT Service Management (ITSM) encompasses the activities performed by organizations to design, build, operate, and maintain their information technology (IT) services for internal and external customers. With a focus on delivering IT as a service, ITSM ensures coordinated and streamlined processes to enable all customers, regardless of their technical proficiency, to interact with and ... https://www.cioapplications.com/news/streamlining-operations-and-enhancing-user-experience-with-it-service-management-nid-10715.html